Hi! I’m Megan, a senior content designer

I’m a content designer and AI strategist with a passion for clear language and purposeful design. I specialise in shaping content that helps people navigate complex products, processes and decisions with confidence.

My background is rooted in financial services and regulated industries, so I’m confident navigating technical constraints, stakeholder complexity and regulation — without compromising clarity or tone for the user.

I work best as part of a multidisciplinary team, collaborating with design, research, product, engineering and ops to transform vague or tricky problems into thoughtful, self-serve solutions.

Download CV

CASE STUDIES

How I work

I pride myself in making content decisions grounded in real behaviour — top contact reasons, journey drop-off data, evaluation pipelines — and content systems built to hold up at bank scale, not just look right on one screen. I’m also very aware that you can’t do good work alone, and have executed my part alongside designers, researchers, engineers, product managers and operational teams.

“"The principle Megan demonstrated most, in my opinion, was earning trust... that helped build trust that we were one big team." 

— Cross-functional design partner

"As the business's first successful AI project, that was a meaningful milestone, and you were instrumental in getting it over the line.”

— Senior stakeholder

Let’s create something together

Tell me about you, help me understand what you're looking to do, and what support you're after.